Product and Customer Care

Product and Customer Care

All products undergo several quality tests in order to deliver the greatest quality and comfort.

All sunglasses feature lenses with very high UV (ultraviolet) protection. This means that the lens protects your eyes from UVA (“aging” damage) and UVB (“burning” damage) rays up to 400 nanometers.
Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important.

The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. The number indicates the filter category (protection against sun glare) from 0 to 4:

0 - very limited
1 - limited
2 - good
3 - high
4 - very high

The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter.

How to take care of your product

Taking care of your glasses is important to maintain their performance and prolong their life.


Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. Removing them with one hand will loosen them over time. Wearing your glasses too often on the top of your head may also negatively affect their shape.

Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage.

Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame.
All sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410.
Use only original accessories and spare parts.


Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol. Dry them using a clean, soft cloth. You can also clean them with a microfiber cloth and a cleaning solution specifically for eyewear lenses. Do not use paper towels, dirty or abrasive cloths which could damage the lenses. Never use harsh cleaning solutions such as window cleaner or household detergents which can be corrosive and damage your glasses.

For special materials such as wood, leather, fabric (i.e. denim, tweed, ...) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above.


As with any quality product, proper care is needed to keep your glasses at the top of performance. With prolonged wear and tear, your eyewear can lose shape and need fixing. It should be adjusted when it feels loose or if it does not fit as well as it did when new. We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face.


All sunglasses are the result of a unique combination of design and quality excellence.

Sunglass Haven warrants that the purchased product is free from manufacturing defects for a period of 12 months from the date of purchase. (*)

For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Sunglass Haven Limited Warranty are in addition to all rights and remedies covered by such consumer protection laws and regulations. The Sunglass Haven Limited Warranty does not exclude or otherwise limit any consumer rights or remedies covered by such consumer protection laws and regulations.

The Sunglass Haven Limited Warranty applies to purchases of genuine products and it extends only to purchases made by end consumers, upon presentation of a valid proof of purchase.

Customer Care

Monday to Friday 8:00am to 5:00pm

Local number: 8890-0228 loc 311

Email: [email protected]